Cisco Cisco Enterprise Chat and Email 11.5(1) Manuel De Maintenance

16

Enterprise Chat and Email Administrator’s Guide to Administration Console

This guide uses the following typographical conventions.

.

Acronyms and initialisms used in this document are listed here:



ARM: Agent Reporting and Management



CSA: Cisco Security Agent



CTI: Computer Telephony Integration



EAAS: External Agent Assignment Service

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JDBC: Java Database Connectivity

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MR: Media Routing



MRD: Media Routing Domain

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Packaged CCE: Packaged Contact Center Enterprise

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PG: Peripheral Gateway

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PIM: Peripheral Interface Manager

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SNMP: Simple Network Management Protocol

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UI: User Interface



Unified CCE: Unified Contact Center Enterprise

Emphasis.

Or the title of a published document.

Bold 

Labels of items on the user interface, such as buttons, boxes, and lists. 

Or text that must be typed by the user.

Monospace

The name of a file or folder, a database table column or value, or a command. 

 

User-specific text; varies from one user or installation to another.