Cisco Cisco Enterprise Chat and Email 11.5(1) Manuel De Maintenance
Preface
17
Other Learning Resources
Various learning tools are available within the product, as well as on the product CD and our web site. You can
also request formal end-user or technical training.
also request formal end-user or technical training.
Online Help
The product includes topic-based as well as context-sensitive help.
Online help options
Document Set
The Enterprise Chat and Email documentation is available in the
Documents
http://www.cisco.com
The document set contains the following guides:
System Requirements for Enterprise Chat and Email
Enterprise Chat and Email Installation Guide
Enterprise Chat and Email Browser Settings Guide
User guides for agents and supervisors
Enterprise Chat and Email Agent’s Guide
Enterprise Chat and Email Supervisor’s Guide
User guides for administrators
Enterprise Chat and Email Administrator’s Guide to Administration Console
Enterprise Chat and Email Administrator’s Guide to Routing and Workflows
Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources
Enterprise Chat and Email Administrator’s Guide to Email Resources
Enterprise Chat and Email Administrator’s Guide to Reports Console
Enterprise Chat and Email Administrator’s Guide to System Console
Enterprise Chat and Email Administrator’s Guide to Tools Console
Use
To view
Help button
Topics in Enterprise Chat and Email Help; the Help button appears in the console toolbar on every screen.
F1 keypad button
Context-sensitive information about the item selected on the screen.