Cisco Cisco Agent Desktop 8.0 Mode D'Emploi
Cisco Agent Desktop User Guide 7.1
14
November 2006
Figure 6.
Dashboard pane
Dashboard Toolbar
The dashboard toolbar contains buttons for call control and for functions not related
to a specific customer contact, such as:
to a specific customer contact, such as:
■
Logging in and out
■
Changing your agent state
■
Initiating a chat session
■
Viewing real-time displays
■
Configuring the appearance of the Agent Desktop interface
■
Handling Cisco Unified Outbound Dialer calls
■
Starting and stopping call recordings (if task buttons are configured to
perform these functions by your administrator)
perform these functions by your administrator)
Buttons on the toolbar are disabled if they control a function that is unavailable in your
current situation. For example, if you have placed a call on hold, all other call control
buttons are disabled. When you take the call off hold, the other call control buttons
are active again.
current situation. For example, if you have placed a call on hold, all other call control
buttons are disabled. When you take the call off hold, the other call control buttons
are active again.
NOTE: If your contact center is using Enhanced or Premium Agent
Desktop, your toolbar can be configured by your administrator, and
may contain different buttons than those listed below.
Desktop, your toolbar can be configured by your administrator, and
may contain different buttons than those listed below.
Toolbar
Team message
Contact appearance