Cisco Cisco Agent Desktop 8.0 Betriebsanweisung

The dashboard toolbar contains buttons for call control and for functions not related 
to a specific customer contact, such as:

■

Logging in and out

■

Changing your agent state

■

Initiating a chat session

■

Viewing real-time displays

■

Configuring the appearance of the Agent Desktop interface

■

Handling Cisco Unified Outbound Dialer calls

■

Starting and stopping call recordings (if task buttons are configured to 
perform these functions by your administrator)

Buttons on the toolbar are disabled if they control a function that is unavailable in your 
current situation. For example, if you have placed a call on hold, all other call control 
buttons are disabled. When you take the call off hold, the other call control buttons 
are active again.

NOTE:  If your contact center is using Enhanced or Premium Agent 
Desktop, your toolbar can be configured by your administrator, and 
may contain different buttons than those listed below. 

Toolbar

Team message

Contact appearance