Cisco Cisco Agent Desktop 8.5 Mode D'Emploi

The first method is to add parameters after the application path name. For example, 
the command to start Microsoft Excel and open a spreadsheet named mrmtest.xls is:

“c:\program files\excel.exe” “c:\my documents\mrmtest.xls”

NOTE:  Program names and command line arguments that contain 
spaces must be in quotes so that they appear as one argument 
rather than as multiple arguments.

The second method involves passing data fields as arguments. You can pass any 
valid data field while launching an application. Note that if a launch action takes place 
on the Startup event, call data may not be present. Empty or blank data fields will 
contain the string <NULL>.

1. Set up a new action. See 

The Select Action window appears.

2. Select the Launch External Application Action tab, and then click New.

The Launching External Application Action Setup dialog box appears (see 

).

3. Enter a name for the action and enter the path to the desired application’s 

location.

Make sure the application is located so that it is available to Agent Desktop at 
runtime.

4. Add any arguments you wish to pass to the application.