Cisco Cisco Agent Desktop 8.5 Mode D'Emploi
Actions
November 2006
133
Set Enterprise Data Action
This action enables you to set one enterprise data field variable that appears in the
Cisco Agent Desktop enterprise data pane to a desktop variable or static text of your
choosing.
Cisco Agent Desktop enterprise data pane to a desktop variable or static text of your
choosing.
The action is available only for the Ringing and Answered events.
NOTE: Do not include a Set Enterprise Data action in the same work
flow as the following Call Control actions: supervised transfer, blind
transfer, conference, or blind conference. This can cause a critical
race condition that results in the enterprise data not being available.
flow as the following Call Control actions: supervised transfer, blind
transfer, conference, or blind conference. This can cause a critical
race condition that results in the enterprise data not being available.
To set up a Set Enterprise Data action:
1. Set up a new action. See
The Select Action window appears.
2. Select the Set Enterprise Data tab, and then click New.
The Set Enterprise Data Action Setup Editor dialog box appears (see
[COMPUTER_NAME]
The name of the computer the agent is currently
logged onto.
logged onto.
{LOCAL_PHONE_EXT]
The agent’s extension.
Alerting#
The number of the ringing phone.
Called#
The number of the phone that received a call.
Calling#
The number of the phone that made a call.
Original Called#
The original number that received a call.
Original Calling#
The original number that made a call.
Table 17.
Enterprise Data Fields — Continued
Data Field
Description