Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

This action enables you to set one enterprise data field variable that appears in the 
Cisco Agent Desktop enterprise data pane to a desktop variable or static text of your 
choosing. 

The action is available only for the Ringing and Answered events. 

NOTE:  Do not include a Set Enterprise Data action in the same work 
flow as the following Call Control actions: supervised transfer, blind 
transfer, conference, or blind conference. This can cause a critical 
race condition that results in the enterprise data not being available.

1. Set up a new action. See 

The Select Action window appears.

2. Select the Set Enterprise Data tab, and then click New.

The Set Enterprise Data Action Setup Editor dialog box appears (see 

[COMPUTER_NAME]

The name of the computer the agent is currently 
logged onto.

{LOCAL_PHONE_EXT]

The agent’s extension.

Alerting#

The number of the ringing phone.

Called#

The number of the phone that received a call.

Calling#

The number of the phone that made a call.

Original Called#

The original number that received a call.

Original Calling#

The original number that made a call.