Cisco Cisco Agent Desktop 8.5 Mode D'Emploi
Cisco Desktop Administrator User Guide 7.1
140
November 2006
Outbound Dialer Toolbar
In order for the Outbound Dialer actions to be available for agents to use, you must
configure the agent interface to include the Outbound Dialer toolbar.
configure the agent interface to include the Outbound Dialer toolbar.
To configure the Outbound Dialer toolbar to display in Agent Desktop:
1. In the User Interface window, select the Toolbar tab.
2. In the Outbound Dialer Mode section, select the check box next to the dialing
).
The appropriate buttons are enabled in the button selection pane.
3. Click Apply to save your changes.
The Outbound Dialer toolbar will now appear on the Agent Desktop interface.
Table 18.
Outbound Dialer toolbar buttons and the dialing mode
in which they appear.
in which they appear.
Icon
Button
Dir. Preview
Predictive
Preview
Progressive
Accept
×
×
Reject
×
×
Reject Close
×
×
Skip
×
×
Skip Close
×
×
Skip-Next
×
×
×
×
Callback
×
×
×
×
Reclassify
×
Cancel
Reservation
Reservation
×
×
×
×