Cisco Cisco Agent Desktop 8.5 Mode D'Emploi

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Alternate Agent Re-Skilling Websites
November 2006
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Alternate Agent Re-Skilling Websites
You can specify two alternative agent re-skilling websites to appear in Cisco 
Supervisor Desktop’s Tools menu (see 
).
Figure 86.
Cisco Supervisor Desktop Tools menu.
By default, these menu options both lead to the default Cisco Unified Contact Center 
Enterprise Web Administration Agent Re-skilling website on the ICM. 
To set up an alternative agent re-skilling website:
1. Under the Agent Re-skilling node, select Site 1 or Site 2
2. In the right pane, clear the Use Cisco’s Re-skilling tool check box. 
The URL field and Apply button are enabled.
3. Enter the URL of the alternative site you want supervisors to use, and then 
click Apply.
NOTE:  You cannot change the display name. 
To remove an alternative agent re-skilling website:
1. Under the Agent Re-skilling node, select the site you want to return to the 
default re-skilling website.
2. Select the Use Cisco’s Re-skilling tool check box, and then click Apply.
Alternate Agent Re-skilling Website Notes
Any changes you make to the re-skilling website location are not registered 
by Cisco Supervisor Desktop until it is restarted.