Cisco Cisco Agent Desktop 8.5 Mode D'Emploi

You can specify two alternative agent re-skilling websites to appear in Cisco 
Supervisor Desktop’s Tools menu (see 

).

By default, these menu options both lead to the default Cisco Unified Contact Center 
Enterprise Web Administration Agent Re-skilling website on the ICM. 

1. Under the Agent Re-skilling node, select Site 1 or Site 2. 

2. In the right pane, clear the Use Cisco’s Re-skilling tool check box. 

The URL field and Apply button are enabled.

3. Enter the URL of the alternative site you want supervisors to use, and then 

click Apply.

NOTE:  You cannot change the display name. 

1. Under the Agent Re-skilling node, select the site you want to return to the 

default re-skilling website.

2. Select the Use Cisco’s Re-skilling tool check box, and then click Apply.

■

Any changes you make to the re-skilling website location are not registered 
by Cisco Supervisor Desktop until it is restarted.