Cisco Cisco Agent Desktop 10.5 Mode D'Emploi
Cisco Desktop Administrator User Guide 7.1
110
November 2006
2. Enter a name for the action, select the agent state control from the
drop-down list, and then click OK.
Automated Reason Codes for Agent State Changes
You can enable automated reason codes when you set up an agent state action for
transitioning to Logout or Not Ready.
transitioning to Logout or Not Ready.
If you enable automated reason codes, the agent does not have to choose the
appropriate reason code when an agent state action to transition to Logout or Not
Ready is triggered.
appropriate reason code when an agent state action to transition to Logout or Not
Ready is triggered.
To enable automated reason codes
1. Set up a new Agent State action (see
) or
edit an existing Agent State action (see
2. In the Agent State Action Setup dialog box, enter a name for the action,
select either AgentNotReady or AgentLogout from the Agent State Control
drop-down list.
drop-down list.
The Automate Reason button appears in the dialog box (see
Figure 66.
Agent State Action dialog box with Automate Reason button.
3. Click Automate Reason.
The Select Reason dialog box appears (see
).
Figure 67.
Select Reason dialog box.