Cisco Cisco Agent Desktop 8.5 Mode D'Emploi
Cisco Desktop Administrator User Guide
148
November 19, 2013
Configuring Enterprise Data
The Enterprise Data node has two pages, the Fields page and the Layout List page.
You can perform the following tasks on the Fields page:
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You can perform the following tasks on the Layout List page:
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Enterprise data is information associated with an incoming call. It is displayed in the
Contact Management pane of Agent Desktop and CAD-BE, and on the Caller Data
screen in IP Phone Agent.
Contact Management pane of Agent Desktop and CAD-BE, and on the Caller Data
screen in IP Phone Agent.