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Cisco
Cisco Agent Desktop 8.5
Mode D'Emploi
Cisco Cisco Agent Desktop 8.5 Mode D'Emploi
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Contents
Outbound Dialer Actions 139
Outbound Dialer Toolbar 140
Outbound Dialer Enterprise Data 141
3
Getting Started with Desktop Administrator 143
■
Introduction 143
■
Accessing Desktop Administrator 144
■
Using the Search Function 145
4
Services Configuration 147
■
Introduction 147
■
Configuring Enterprise Data 148
■
Fields 149
Creating a Custom Field 149
Editing a Field 151
Deleting a Field 152
■
Layouts 153
Creating a Custom Layout 153
Using a Custom Layout 154
Copying a Layout 156
Editing a Layout 157
Deleting a Layout 157
■
Configuring Display Settings 158
Configuring Non-ACD Calls (Multiline) Settings 160
Call Display 160
Call Monitoring and Recording 161
Call Barge-in and Intercept 161
161
■
Configuring Desktop and Server Monitoring and Recording 162
Unified CM-based Monitoring and Recording 162
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