Cisco Cisco Agent Desktop 10.5 Mode D'Emploi
Cisco Desktop Administrator User Guide
72
November 19, 2013
describes the options on the Miscellaneous tab.
Browser Setup
Use the Browser Setup tab (
) to configure the Integrated Browser portion of
Agent Desktop. On this tab you can:
Table 17.
Miscellaneous Tab options
Option
Description
Window Behavior
Specify how you want the Agent Desktop window to behave.
The default setting is Agent’s Choice.
The default setting is Agent’s Choice.
• Normal. The window appears when calls are present
and minimizes when idle.
• Keep Open. The window is always visible, but can be
hidden by other open applications.
• Always on Top. The window is always visible and on top
of other open applications.
NOTE: When you select the Always on top
window behavior, you cannot select the real
time displays and dial pad always on top
options.
window behavior, you cannot select the real
time displays and dial pad always on top
options.
• Stealth. The window appears as an icon in the system
tray.
• Agent’s Choice. Behavior is set locally by the agent. The
local setting persists until reset or until you choose
something other than Agent’s Choice. On the agent’s
desktop, the default setting is Normal.
something other than Agent’s Choice. On the agent’s
desktop, the default setting is Normal.
Window Options
*
* If both real time displays and dial pad options are selected to be always on top, the most recent of
the two windows an agent open will be on top.
Select to keep the Real time displays and dial pad always on
top. The window remains open when idle and on top of all
other open applications.
top. The window remains open when idle and on top of all
other open applications.
Macro Hot Key
Specify the key you want to use to pause macro recording
and display the Suspend Macro Recording dialog. The
default is F2.
and display the Suspend Macro Recording dialog. The
default is F2.
Rules and Actions
only apply to the
first call appearance
only apply to the
first call appearance
Select to invoke rules processing only for the oldest (top)
call appearance. If the check box is not selected, rules
processing is invoked for all inbound calls.
call appearance. If the check box is not selected, rules
processing is invoked for all inbound calls.