Cisco Cisco Agent Desktop 8.5 Mode D'Emploi
Cisco Supervisor Desktop User Guide
18
March 25, 2013
and other supervisors.
Intercept
Ctrl-I
Enables you to intercept a call while disconnecting
the agent from the call.
the agent from the call.
Table 6.
Team communication toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description
Chat
Ctrl-J
Opens the Chat Selection window.
Team Message
Ctrl-X
Opens the Team Message window.
Table 7.
Recording toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description
Start Record
Ctrl-R
(Enhanced/Premium only). Starts recording the
selected call.
selected call.
Stop Record
Ctrl-S
(Enhanced/Premium only). Stops recording the
selected call.
selected call.
Table 8.
Voice monitoring toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description
Start Voice Monitor
Ctrl-A
Starts monitoring the selected agent.
Stop Voice Monitor
Ctrl-P
Stops monitoring the selected agent.
Voice monitor volume
Ctrl-V
Opens a volume slider control.
Table 9.
Accessibility shortcut keys
Shortcut
Description
Ctrl-Shift-S
Selects the Skill Groups node in the Skill Groups tree.
Table 5.
Call handling toolbar buttons and shortcut keys — Continued
Icon
Name
Shortcut
Description