Cisco Cisco Computer Telephony Integration Option 9.0 Mode D'Emploi
Chapter 3 Supervisor Softphone
Softphone User Interface
3-2
CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted Release 7.1(1)
Softphone User Interface
The Supervisor Softphone is similar in appearance and operation to the Agent
Softphone. The softphone buttons are grouped for login, agent state,
dial/answer/release, hold/retrieve, alternate/reconnect, conference/transfer, and
tools.
Softphone. The softphone buttons are grouped for login, agent state,
dial/answer/release, hold/retrieve, alternate/reconnect, conference/transfer, and
tools.
illustrates the grouping of the Supervisor Softphone buttons. The
following sections describe each button grouping.
Figure 3-1
Supervisor Softphone
Supervisor State Control
Use the state control buttons to set a specific supervisor state. The following
buttons are used to control supervisor state.
buttons are used to control supervisor state.
•
Login. This section contains:
–
Login. Displays the Login window.
–
Logout. Displays the Logout window.
Note
Instructions for using the Login and Logout buttons are found in
.
•
Agent State. This section contains:
–
Ready. Puts the supervisor in a ready state
–
Not Ready. Puts the supervisor in a not ready state.
–
Wrap up. Puts the supervisor in wrapup mode.