Cisco Cisco Computer Telephony Integration Option 9.0

Cisco Toolkit Agent Desktop. A packaged CTI solution providing an out-of-the-box desktop, 
supervisor features (such as supervisor to agent text chat), and the ability to create screen pops using 
keystroke macros rather than custom code.

Refer to the Cisco Agent Desktop documentation for detailed information about using this product.

CTI OS Server

CTI OS Agent

CTI OS Supervisor

CTI Driver for Siebel 7

CTI OS Toolkit -- lets you develop applications using the CTI OS CIL in C++, COM, Visual Basic, 
.NET, or Java.

The products on this CD have been developed for Cisco CTI Releases 7.0(0) and later.

This product’s software is included on a separate Cisco CAD CD.

Cisco Agent Desktop Agent. The module providing out-of-the-box desktop capabilities as well as 
workflow automation (including screen pop) via keystroke macro recording.

Cisco Agent Desktop Enterprise Data. The module providing IVR and other call context data to 
the agent desktop.

Cisco Agent Desktop Call/Chat. The module enabling agents to communicate with supervisors 
using text chat.

Cisco Agent Desktop Supervisor. The module providing supervisor capabilities, including the 
ability to view logged on agents and their current call status, as well as the ability to communicate 
with agents using text chat and via marquee messages.

Directory Services

Cisco Agent Desktop Enterprise Server

Cisco Agent Desktop Call/Chat Server

Cisco Agent Desktop Administration, which includes:

Cisco Agent Desktop Administrator

Cisco Agent Desktop Enterprise Administrator

Cisco Agent Desktop Administrator documentation

Cisco Agent Desktop Agent installation program

Cisco Agent Desktop Supervisor installation program