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Cisco
Cisco Computer Telephony Integration Option 9.0
Cisco Cisco Computer Telephony Integration Option 9.0
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Contents
4
CTI Product Description Guide for Cisco Contact Center Enterprise
CTI OS Release 8.5(1)
Translation Route Call
2-4
Post-Routed Call
2-4
Transfer Call
2-5
Conference Call
2-5
CTI Server Application Models
2-6
Agent Workstation (Client Events) Application
2-6
CTI Bridge (All Devices) Application
2-7
CTI Server Configurations
2-8
Simplex/Duplex Configuration
2-8
C H A P T E R
3
Cisco CTI Object Server (CTI OS) Software
3-1
Overview of CTI OS
3-1
Cisco CTI Toolkit Agent Desktop
3-2
Cisco CTI Toolkit IPCC Supervisor Desktop
3-2
Silent Monitor
3-3
CTI OS Server-Client Security
3-4
Multi-Tenancy/Multi-Instance CTI OS
3-4
Quality of Service (QoS)
3-4
Cisco CTI Driver for Siebel 7
3-4
Test Environment
3-5
Using the Samples
3-5
C H A P T E R
4
Cisco Agent Desktop (CAD) Software
4-1
Cisco Agent Desktop
4-1
I
N D E X
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