Cisco Cisco Computer Telephony Integration Option 9.0 Guide Du Développeur
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
OnEmergencyCall
The OnEmergencyCall event indicates that a CTI client (with Supervisory
capabilities) is handling the indicated call as an emergency call. This event only
applies to ACDs with Supervisor capabilities.
capabilities) is handling the indicated call as an emergency call. This event only
applies to ACDs with Supervisor capabilities.
Syntax
C++:
void OnEmergencyCall(Arguments& args)
COM:
void OnEmergencyCall (IArguments * args)
VB:
session_OnEmergencyCall (ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
PeripheralID
INT
The ICM PeripheralID of the ACD where
the call is located.
the call is located.
Connection CallID
INT
The Call ID value assigned to the call by
the peripheral or the ICM.
the peripheral or the ICM.
ConnectionDevice
IDType
IDType
SHORT
Indicates the type of the connection
identifier supplied in the
ConnectionDeviceID floating field.
identifier supplied in the
ConnectionDeviceID floating field.
SessionID
INT
The CTI client SessionID of the CTI
client making the notification.
client making the notification.
Connection
DeviceID
DeviceID
INT
The identifier of the connection between
the call and the agent’s device.
the call and the agent’s device.
ClientID (required)
STRING
The ClientID of the client making the
notification.
notification.
ClientAddress
(Required)
(Required)
STRING
The IP address of the client making the
notification.
notification.
AgentExtension
(Required)
(Required)
STRING
The Agent’s teleset extension.