Cisco Cisco Computer Telephony Integration OS 8.5 Guide Du Développeur
5-4
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
Supervisor Status Bar
The Supervisor Softphone has a status bar that appears at the bottom of the window. The supervisor
status bar information is configurable at design time using the property pages. It can also be set
programmatically at run time.
status bar information is configurable at design time using the property pages. It can also be set
programmatically at run time.
CTI OS ActiveX Control Descriptions
This section describes the CTI OS ActiveX softphone controls listed in
.
AgentStateCtl
The agentstate control is based on the CTI OS button control and can be one of several button types. To
select the button type, bring up the property page (container dependent, for example right click in VB)
and select the desired agentstate functionality from the following:
select the button type, bring up the property page (container dependent, for example right click in VB)
and select the desired agentstate functionality from the following:
•
Login Button. Pressing the login button will bring up the Login dialog box (
) to allow
the agent to select a connection profile (see the CTI OS System Manager's Guide for Cisco
ICM/IPCC Enterprise & Hosted Editions), agent id and instrument or other switch specific fields.
ICM/IPCC Enterprise & Hosted Editions), agent id and instrument or other switch specific fields.
Figure 5-1
Login Dialog
The fields displayed can be configured. The dialog shows a login dialog configured for IPCC. An agent
logging in can select a connection profile for the Connect To: drop down box, enter, agent id, password
and instrument and click on OK to send a Login request.
logging in can select a connection profile for the Connect To: drop down box, enter, agent id, password
and instrument and click on OK to send a Login request.
•
Logout Button. Clicking the logout button will send a request to CTI OS server, to log out the
currently logged in agent. For some switches, including IPCC, the agent needs to be in the not ready
state in order for this button to be enabled. If Reason Codes are supported on the switch and
configured on ICM, a reason code dialog will pop up as shown in
currently logged in agent. For some switches, including IPCC, the agent needs to be in the not ready
state in order for this button to be enabled. If Reason Codes are supported on the switch and
configured on ICM, a reason code dialog will pop up as shown in
.