Cisco Cisco Computer Telephony Integration Option 9.0 Références techniques

 summarizes the Client Control service messages.

QUERY_AGENT_STATE_ 
REQ

Retrieve the current state of an agent at 
a specified device.

QUERY_AGENT_STATE_ 
CONF

SET_AGENT_STATE_ 
REQ

Change an ACD agent’s state.

SET_AGENT_STATE_ CONF

ALTERNATE_CALL_REQ

Place an active call on hold and then 
retrieve a previously held call or 
answer an alerting call at the same 
device. 

ALTERNATE_CALL_CONF

ANSWER_CALL_REQ

Connect an alerting call at the device 
that is alerting.

ANSWER_CALL_CONF

CLEAR_CALL_REQ

Release all devices from the specified 
call.

CLEAR_CALL_CONF

CLEAR_CONNECTION_ 
REQ

Release a specific device connection 
from the designated call.

CLEAR_CONNECTION_ 
CONF

CONFERENCE_CALL_ 
REQ

Conference an existing held call with 
another active call.

CONFERENCE_CALL_ 
CONF

CONSULTATION_CALL_
REQ

Place an active call on hold and then 
make a new call.

CONSULTATION_CALL_ 
CONF

DEFLECT_CALL_REQ

Move an alerting call from a known 
device to another device.

DEFLECT_CALL_CONF

HOLD_CALL_REQ

Place an existing call connection into 
the held state.

HOLD_CALL_CONF

MAKE_CALL_REQ

Initiate a call between two devices.

MAKE_CALL_CONF

RECONNECT_CALL_ 
REQ

Clear an active call and retrieve an 
existing held call.

RECONNECT_CALL_CONF

RETRIEVE_CALL_REQ

Retrieve an existing held connection.

RETRIEVE_CALL_CONF

TRANSFER_CALL_REQ

Transfer a held call to another active 
call at the same device.

TRANSFER_CALL_CONF

CTI Client

CTI Server  

SET_AGENT_STATE_REQ

SET_AGENT_STATE_CONF