Cisco Cisco Content Security Management Appliance M1070 Mode D'Emploi
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AsyncOS 9.0 for Cisco Content Security Management Appliances User Guide
Chapter 4 Using Centralized Email Security Reporting
Troubleshooting Email Reports
Troubleshooting Email Reports
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See also
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Outbreak Filters Reports Do Not Show Information Correctly
Problem
Outbreak Filters reports do not show threat information correctly.
Solution
Verify that the appliance can communicate with the Cisco update servers specified in
Management Appliance > System Administration > Update Settings.
Message Tracking Results Do Not Match Report Results After Clicking a Link
in a Report
in a Report
Problem
Message tracking results when drilling down from reports do not match expected results.
Solution
This can occur if reporting and tracking are not consistently and simultaneously enabled and
functioning properly, or are not consistently and simultaneously either centralized or stored locally on
each Email Security appliance. Data for each feature (reporting, tracking) is captured only while that
feature is enabled.
each Email Security appliance. Data for each feature (reporting, tracking) is captured only while that
feature is enabled.
Related Topics
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Advanced Malware Protection Verdict Updates Report Results Differ
Problem
A Web Security appliance and an Email Security appliance sent the same file for analysis, and
the AMP Verdict Updates reports for Web and Email show different verdicts for that file.
Solution
This situation is temporary. Results will match once all verdict updates have been downloaded.
Allow up to 30 minutes for this to occur.
Issues Viewing File Analysis Report Details
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