Cisco Cisco Content Security Management Appliance M1070 Mode D'Emploi
16-2
AsyncOS 8.1 for Cisco Content Security Management User Guide
Chapter 16 Troubleshooting
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If you are sending information about an existing case, make sure you have the case number.
Procedure
Step 1
Sign in to the appliance.
Step 2
Choose Help and Support > Contact Technical Support.
Step 3
Determine the recipients of the support request:
Step 4
Complete the form.
Step 5
Click Send.
Enabling Remote Access for Cisco Technical Support Personnel
Only Cisco Customer Assistance can access your appliance using these methods.
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Enabling Remote Access to Appliances With an Internet Connection
Support accesses the appliance through an SSH tunnel that this procedure creates between the appliance
and the
and the
upgrades.ironport.com
server.
Before You Begin
Identify a port that can be reached from the internet. The default is port 25, which will work in most
environments. Connections over this port are allowed in most firewall configurations.
environments. Connections over this port are allowed in most firewall configurations.
Procedure
Step 1
Log in to the appliance.
Step 2
From the top right side of the GUI window, choose Help and Support > Remote Access.
Step 3
Click Enable.
To send the request to Cisco Customer Assistance Select the Cisco IronPort Customer Support
check box.
To send the request only to your internal support
desk
desk
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Deselect the Cisco IronPort Customer
Support check box.
Support check box.
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Enter the email address of your support desk.
(Optional) To include other recipients
Enter email addresses.