Cisco Cisco Email Security Appliance C160 Mode D'Emploi
40-29
Cisco AsyncOS 9.0 for Email User Guide
Chapter 40 Testing and Troubleshooting
Working with Technical Support
Procedure
Step 1
Sign in to the appliance.
Step 2
Choose Help and Support > Contact Technical Support.
Step 3
Complete the form.
Step 4
Click Send.
Note
CCO User IDs and the last-entered Contract ID are saved on the appliance for future use.
Enabling Remote Access for Cisco Technical Support Personnel
Only Cisco Customer Assistance can access your appliance using these methods.
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•
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Enabling Remote Access to Appliances With an Internet Connection
Support accesses the appliance through an SSH tunnel that this procedure creates between the appliance
and the
and the
upgrades.ironport.com
server.
Before You Begin
Identify a port that can be reached from the internet. The default is port 25, which will work in most
environments because the system also requires general access over that port in order to send email
messages. Connections over this port are allowed in most firewall configurations.
environments because the system also requires general access over that port in order to send email
messages. Connections over this port are allowed in most firewall configurations.
Procedure
Step 1
Log in to the appliance.
Step 2
From the top right side of the GUI window, choose Help and Support > Remote Access.
Step 3
Click Enable.
Step 4
Enter information: