Cisco Cisco Email Security Appliance C160 Mode D'Emploi
38-30
Cisco AsyncOS 8.5 for Email User Guide
Chapter 38 Testing and Troubleshooting
Working with Technical Support
Before You Begin
•
The appliance must be able to connect on port 22 to a second appliance that is connected to the
internet.
internet.
•
On the appliance with the internet connection, follow the procedure in
to create a support tunnel to that appliance.
Procedure
Step 1
From the command-line interface of the appliance requiring support, enter the
techsupport
command.
Step 2
Enter
sshaccess
.
Step 3
Follow the prompts.
What To Do Next
When remote access for support personnel is no longer required, see the following:
•
•
Disabling a Tech Support Tunnel
An enabled techsupport tunnel remains connected to
upgrades.ironport.com
for 7 days. After that
time, established connections will not be disconnected but will be unable to re-attach to the tunnel once
disconnected.
disconnected.
To disable the tunnel manually:
Procedure
Step 1
Log in to the appliance.
Step 2
From the top right side of the GUI window, choose Help and Support > Remote Access.
Step 3
Click Disable.
Disabling Remote Access
A remote access account that you create using the
techsupport
command remains active until you
deactivate it.
Procedure
Step 1
From the command-line interface, enter the
techsupport
command.
Step 2
Enter
sshaccess
.
Step 3
Enter
disable
.