Cisco Cisco Email Security Appliance C160 Mode D'Emploi
28-7
Cisco AsyncOS 8.5.5 for Email Security User Guide
Chapter 28 Tracking Messages
Troubleshooting Message Tracking
Troubleshooting Message Tracking
•
•
Attachments Do Not Appear in Search Results
Problem
Attachment names are not found and displayed in search results.
Solution
. Also see limitations
for attachment name searches in
.
Expected Messages Are Missing from Search Results
Problem
Search results did not include messages that should have met the criteria.
Solution
•
Results for many searches, and especially searches that involve Message Events, depend on your
appliance configuration. For example, if you search for a URL Category for which you have not
filtered, no results will be found, even if a message contains a URL in that category. Verify that you
have configured the Email Security appliance properly to achieve the behavior that you expected.
For example, check your mail policies, content and message filters, and quarantine settings.
appliance configuration. For example, if you search for a URL Category for which you have not
filtered, no results will be found, even if a message contains a URL in that category. Verify that you
have configured the Email Security appliance properly to achieve the behavior that you expected.
For example, check your mail policies, content and message filters, and quarantine settings.
•
If expected information is missing after you clicked a link in a report, see