Cisco Cisco Email Security Appliance C160 Mode D'Emploi

If you have an urgent support need, do not use this method. Instead, use the telephone. For information, 
see 

If your issue is urgent, do not use this method. Instead, contact support using one of the other 
methods listed in 

Use the following procedure only for issues such as a request for information or a problem for which 
you have a workaround, but would like an alternate solution. 

Consider other options for getting help: 

 

 

When you open a support case using this procedure, the appliance configuration file is sent to Cisco 
Customer Support. If you do not want to send the appliance configuration, you can contact Customer 
Support using a different method. 

The appliance must be connected to the internet and able to send email. 

If you are sending information about an existing case, make sure you have the case number. 

Sign in to the appliance. 

Choose Help and Support > Contact Technical Support. 

Determine the recipients of the support request:

Complete the form. 

Click Send. 

Only Cisco Customer Assistance can access your appliance using these methods. 

To send the request to Cisco Customer Assistance Select the Cisco IronPort Customer Support 

check box. 

To send the request only to your internal support 
desk 

Deselect the Cisco IronPort Customer 
Support check box. 

Enter the email address of your support desk. 

(Optional) To include other recipients 

Enter email addresses.