Cisco Cisco Email Security Appliance C160 Mode D'Emploi
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Cisco AsyncOS 8.0.1 for Email User Guide
Chapter 36 Testing and Troubleshooting
Working with Technical Support
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Enabling Remote Access to Appliances With an Internet Connection
Support accesses the appliance through an SSH tunnel that this procedure creates between the appliance
and the
and the
upgrades.ironport.com
server.
Before You Begin
Identify a port that can be reached from the internet. The default is port 25, which will work in most
environments because the system also requires general access over that port in order to send email
messages. Connections over this port are allowed in most firewall configurations.
environments because the system also requires general access over that port in order to send email
messages. Connections over this port are allowed in most firewall configurations.
Procedure
Step 1
Log in to the appliance.
Step 2
From the top right side of the GUI window, choose Help and Support > Remote Access.
Step 3
Click Enable.
Step 4
Enter information:
Step 5
Click Submit.
What To Do Next
When remote access for support personnel is no longer required, see
Enabling Remote Access to Appliances Without a Direct Internet Connection
For appliances without a direct internet connection, access is made through a second appliance that is
connected to the internet.
connected to the internet.
Option Description
Customer Support Password
This interim password and the appliance serial number (for
physical appliances) or VLN (for virtual appliances) will be used
to generate a password for Support access.
physical appliances) or VLN (for virtual appliances) will be used
to generate a password for Support access.
Secure Tunnel
Select the check box to use a secure tunnel for the remote access
connection.
connection.
Enter a port for the connection.
The default is port 25, which will work in most environments.