Cisco Cisco Email Security Appliance X1070 Mode D'Emploi
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C H A P T E R
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User Guide for AsyncOS 9.7 for Cisco Email Security Appliances
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Tracking Messages
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Message Tracking Overview
Message tracking helps resolve help desk calls by giving a detailed view of message flow. For example,
if a message was not delivered as expected, you can determine if it was found to contain a virus or placed
in a spam quarantine — or if it is located somewhere else in the mail stream.
if a message was not delivered as expected, you can determine if it was found to contain a virus or placed
in a spam quarantine — or if it is located somewhere else in the mail stream.
You can search for a particular email message or a group of messages that match criteria that you specify.
Note
You cannot use message tracking to read the content of messages.
Enabling Message Tracking
Note
Message tracking data is preserved only for messages that are processed after you enable this feature.
Before you Begin
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In order to search for and display attachment names in Message Tracking and view attachment
names in log files, you must configure and enable at least one body scanning process, such as a
message filter or content filter.
names in log files, you must configure and enable at least one body scanning process, such as a
message filter or content filter.
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To support searching by subject, log files must be configured to record subject headers. For more
information, see
information, see
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If you are setting up Centralized Tracking:
Set up your Security Management appliance to support centralized message tracking for this Email
Security appliance. See the Cisco Content Security Management Appliance User Guide.
Set up your Security Management appliance to support centralized message tracking for this Email
Security appliance. See the Cisco Content Security Management Appliance User Guide.