Cisco Headend System Release 2.7 Mode D'Emploi
SDV System Communications Alarms
4000308 Rev B
13
SDV Server Trap 6 (6 Hex)
Alarm Summary:
SDV Server Failed to Communicate with Edge Device
Description:
This alarm occurs when the SDV SRM process cannot ping the edge device or QAM
modulator.
modulator.
Severity:
Major
Service Impact:
When this alarm occurs, an SDV program cannot be established on the edge device.
Check and Correct:
Possible Cause
Check and Correct Instructions
The network between the SDV server and
the edge device is not responding.
the edge device is not responding.
1
Try to ping the edge device and/or
query it through SNMP using an
alternate route (for example, not
through the SDV server).
query it through SNMP using an
alternate route (for example, not
through the SDV server).
2
If the edge device responds, the
problem is probably within the
network between the edge device
and SDV server.
problem is probably within the
network between the edge device
and SDV server.
3
If the edge device does not
respond, then proceed to the next
possible cause.
respond, then proceed to the next
possible cause.
4
Check and verify the amount of
bandwidth allotted for your service
groups.
bandwidth allotted for your service
groups.
The edge device is not responding.
Try to assess the cause of the failure, and
then reset the QAM device to restore
service.
then reset the QAM device to restore
service.