Cisco Cisco Explorer Set-top Software Version 2.1 Mode D'Emploi
Chapter 10 Boot Issues
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DHCT Does Not Boot
Description
The DHCT did not complete the boot process.
Possible Causes
The DHCT is not receiving UNcfg messages, system information (SI), BFS, SAM,
or is unable to connect to the network.
The DHCT has RF level issues.
Diagnosing the Issue
Access the following
diagnostic screen.
diagnostic screen.
Evaluate the
following field.
following field.
What value do I want to see?
Page 1—Status Summary
Tuner
-8 dBmV to +8 dBmV—desired
value
value
Note: If this value appears in red,
an RF issue exists, check the RF
signal levels. If the signal levels
are within range and you still have
an issue, contact Cisco Services.
an RF issue exists, check the RF
signal levels. If the signal levels
are within range and you still have
an issue, contact Cisco Services.
FDC
-10 dBmV to +10 dBmV—desired
value
value
Note: If this value appears in red,
an RF issue exists, check the RF
signal levels. If the signal levels
are within range and you still have
an issue, contact Cisco Services.
an RF issue exists, check the RF
signal levels. If the signal levels
are within range and you still have
an issue, contact Cisco Services.
RDC
0 dBmV to +53 dBmV—desired
value
value
Note: This value is based on the
reverse path loss.
reverse path loss.
Page 2—Post Results and
Boot Status
Boot Status
Uncfg
READY—desired value
B'cast Only—desired value for
one-way mode
one-way mode
SEARCHING—not receiving
UNcfg message. Check the RF
signal levels. If the signal levels
are within range and you still have
an issue, contact Cisco Services.
UNcfg message. Check the RF
signal levels. If the signal levels
are within range and you still have
an issue, contact Cisco Services.