Cisco Cisco Unified Service Statistics Manager 8.7 Fiche De Données
Data Sheet
© 2011 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Page 2 of 5
Features and Benefits
Unified Performance Statistics Analysis and Reporting
Cisco Unified Service Statistics Manager uses the data-collection capabilities of Cisco Unified Operations Manager
and Cisco Unified Service Monitor to harvest and consolidate performance statistics from a variety of Cisco devices,
applications, and systems, including Cisco Unified Communications Manager, Cisco Unified Communications
Manager Express, Cisco Unity
®
software, Cisco Unity Connection, Cisco Unity Express, Cisco Network Analysis
Module, and Cisco IOS
®
Software-based voice gateways. Through its ability to integrate data from such a wide range
of products, Cisco Unified Service Statistics Manager provides a unified performance analysis and reporting window
into the Cisco Unified Communications deployment.
A Variety of Predefined Reports for Executives and for Operations and Capacity-Planning Personnel
Cisco Unified Service Statistics Manager comes with more than 40 predefined reports on critical metrics, including
call volume (Figure 2), service availability, call quality, resource usage, and availability across the Cisco Unified
Communications system. These reports are designed to help executives gain insight into the overall performance of
unified communications services and trends over time. Operations personnel can generate traffic, service quality,
availability, and exception reports to proactively focus operations resources on potential problems before they affect
service. Capacity planners can generate a variety of gateway and trunk usage trend reports to estimate at what point
in the future upgrades will need to occur. Using this data, staff can proactively allocate budget and resources to
perform the upgrades.
Figure 2. Call-Volume Report Across Multiple Cisco Unified Communications Manager Clusters
Customizable Data Partitioning, Analysis, and Reporting
Cisco Unified Service Statistics Manager enables you to partition the collected performance data based on a variety
of network, service, user, and business criteria for custom analysis and reporting. For example, you can generate
reports based on custom time periods, logical groups of trunks on user-selected gateways, user-defined groups of
phone extension numbers, Cisco Unified Communications Manager clusters, device pools, and so on. Thus you can
gain unique perspectives on the performance of your Cisco Unified Communications deployment for executive,
operations, and capacity-planning purposes.
SLA Reporting
Cisco Unified Service Statistics Manager provides the capability to define SLAs for logical or business constructs
such as locations, departments, branch offices, regions, clusters, and so on; and for relevant attributes, including call
quality, availability, jitter, and trunk usage. You can define threshold settings to be associated with SLAs, and you
can hierarchically structure the settings. SLA violations (and their associated financial effect, the parameters of
which you define) can be rolled up to a master SLA for enterprisewide reporting, executive review, and action. This