Cisco Cisco Agent Desktop 8.0 Fiche De Données
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Licensing
Features of the Cisco Agent Desktop software packages differ in the three versions of Cisco Unified Contact
Center Express to meet the price and performance needs of today
’s call centers (Table 1).
Each Standard seat license provides for concurrent operation of:
●
Cisco IP Phone Agent
●
Cisco Supervisor Desktop
●
Cisco Desktop Administrator
*
●
Cisco Desktop Work Flow Administrator
*
Each Enhanced or Premium seat license provides for concurrent operation of:
●
Cisco Agent Desktop, Cisco IP Phone Agent, or Cisco Agent Desktop Browser Edition
●
Cisco Supervisor Desktop
●
Cisco Desktop Administrator
*
●
Cisco Desktop Work Flow Administrator
*
*
Only one administrator can view or edit data in it at any one time.
Table 1.
Feature Content for Cisco Agent Desktop Software Packages
Feature Summary
Standard
Enhanced
Premium
Cisco Agent Desktop
Agent E-Mail
X
Agent-initiated chat
X
X
Cisco Unified Presence integration
X
X
Cisco IP Communicator support
X
X
Searchable phone directory
X
X
Real-time agent report displays
X
X
Wrap-up data and reason codes
X
X
Task buttons
X
X
Event-triggered work flows
X
X
Enterprise data thresholds
X
X
Automated call recording (as part of work flow)
*#
X
X
Agent-initiated call recording (Switched Port Analyzer [SPAN] or endpoint)
X
X
Configurable multiline settings to manage non-ACD calls
X
X
Team messages
X
X
Cisco Unified Outbound Dialer
X
Integrated multitabbed browser
X
Application-integration actions: Integrated browser integration action
X
Application-integration actions: External application action
X
X
Application-integration actions: Interprocess communication interaction action
X
Application-integration actions: Keystroke macro action
X
X
Cisco IP Phone Agent
Agent E-Mail
Agent-initiated chat
Cisco Unified Presence integration