Cisco Cisco Agent Desktop 8.0 Fiche De Données
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Summary
The Cisco Agent Desktop software suite provides agents, supervisors, and administrators with powerful tools to
increase productivity and reduce costs in the contact center. Cisco Supervisor Desktop provides the management
framework for monitoring, coaching, collaborating, and training centralized or virtual teams in performance metrics.
Cisco Agent Desktop provides accurate information to agents
’ desktops for more efficient, personalized contact
handling. It can also reduce wait times and hold times and facilitate quicker call resolution, leading to enhanced
customer experience and improved customer satisfaction. Transparent integration with Cisco Unified Contact
Center Express allows companies to quickly and easily deploy CTI and desktop work-flow functions at new
locations as customer contact operations expand, continuing the evolution toward a true customer interaction
network.
Cisco Services
Adapt to market changes while increasing productivity, improving competitive advantage, and delivering a
rich-media experience across any workspace.
The combined strengths of Cisco and our partners provide a portfolio of services that can help you prepare your
infrastructure for future changes aligning to long-term business goals. Together we create innovative, network-
centric architecture solutions that result in a scalable and responsive foundation that can help you realize the full
value of your IT and communication investment.
For more information about Cisco Unified Contact Center Services, visit
For More Information
For more information about Cisco Agent Desktop, visit
representative.
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