Cisco Cisco Customer Response Solution Downloads Fascicule
Diagnosing and Correcting Cisco CRA Problems
Cisco Agent Desktop Problems
4
Troubleshooting Cisco Customer Response Applications
OL-3051-01
Message
Possible Cause
Recommended Action
Error Reading File
\\server\DESKTOP_CFG\
config\ag_default\DataFi
elds.ini
, where server is the
IP address of the CRA server.
•
The DESKTOP_CFG
configuration file is not
read-write accessible to
Cisco Agent Desktop users.
configuration file is not
read-write accessible to
Cisco Agent Desktop users.
•
The IP connection to the CRA
server is lost.
server is lost.
1.
Make sure that the shared
location and read-write
file access is properly
established for the
DESKTOP_CFG
configuration file.
location and read-write
file access is properly
established for the
DESKTOP_CFG
configuration file.
2.
Make sure that the IP
connection to the CRA
server is established.
connection to the CRA
server is established.
Failed to login into CTI
Manager Server! Please
talk to your
administrator.
•
Enable CTI Application Use is
not configured for the agent
user ID.
not configured for the agent
user ID.
•
You are using an invalid
password.
password.
•
The Cisco CTIManager
service is not running on the
Cisco CallManager server.
service is not running on the
Cisco CallManager server.
1.
From Cisco CallManager,
choose User > Global
Directory, and check the
Enable CTI Application
check box.
choose User > Global
Directory, and check the
Enable CTI Application
check box.
2.
Verify that you are using
the correct
Cisco CallManager
password.
the correct
Cisco CallManager
password.
3.
Make sure that the Cisco
CTIManager service is
running on the
Cisco CallManager
server.
CTIManager service is
running on the
Cisco CallManager
server.
The ID you entered was
not found.
The user ID you entered is invalid. Make sure that you are typing
the user ID correctly. User IDs
are case sensitive. Verify that
you are using the correct
Cisco CallManager password.
are case sensitive. Verify that
you are using the correct
Cisco CallManager password.