Cisco Cisco Computer Telephony Integration Option 8.5 Guide De Montage
Note: If the host is part of a duplexed CTI OS system, do not perform this step. Instead,
restart the CTI OS services in the order indicated in the "Deployment Order for Redundant
Components" section.
restart the CTI OS services in the order indicated in the "Deployment Order for Redundant
Components" section.
•
CTI OS Desktops, restart the desktops.
•
CTI OS Driver for Siebel, restart the Siebel clients.
•
CTI OS SDK, restart the programming environment.
How to Test Your CTI OS Install
After upgrading CTI OS, test your system to make sure it is working properly. For each:
•
CTI OS Server, ensure the system is running with no errors and comes back online.
•
CTI OS Agent and Supervisor desktop, ensure the phone is running with no errors by logging
in an agent, taking a call, and checking agent state control.
in an agent, taking a call, and checking agent state control.
•
Siebel Communications Server where the CTI OS Driver is loaded, ensure the CTI OS Driver
for Siebel is running with no errors by logging in an agent, taking a call, and checking agent
state control.
for Siebel is running with no errors by logging in an agent, taking a call, and checking agent
state control.
•
CTI OS Data Store, ensure the system is running with no errors and comes back online.
•
Developer workstation where CTI OS SDK is loaded, ensure the SDK works by building
one of the examples included in the SDK and logging in an agent, taking a call, and checking
agent state control
one of the examples included in the SDK and logging in an agent, taking a call, and checking
agent state control
How to Uninstall CTI OS 8.5(1)
You can uninstall CTI OS 8.5(1) from any host on which it is installed. Because uninstalling
CTI OS requires stopping CTI OS services and clients, it must be done during a maintenance
period when your system is out of production.
CTI OS requires stopping CTI OS services and clients, it must be done during a maintenance
period when your system is out of production.
To function properly, all CTI OS components and clients must be the running same version. So
if you remove 8.5(1) from one node in a system and do not plan to reinstall it, you must remove
it from all other hosts as well.
if you remove 8.5(1) from one node in a system and do not plan to reinstall it, you must remove
it from all other hosts as well.
Silent uninstalls are not supported.
To uninstall CTI OS 8.5(1), perform the following on each CTI OS host.
Step 1
Log into the host under an account that has administrator privileges for the machine.
Upgrade Guide for ICM and CTI OS for Cisco Unified Contact Center Enterprise Release 8.5(1)
26
Chapter 4: Upgrading CTI OS to 8.5(1)
How to Test Your CTI OS Install