Cisco Cisco Computer Telephony Integration OS 8.5 Guide De Référence
5-51
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Peripheral Monitor Service
Peripheral Monitor Service
Peripheral Monitor service is similar to All Events service, and uses many of the same messages. Unlike
All Events service, however, the CTI client that has been granted Peripheral Monitor service must
specify for which devices and/or calls it wishes to receive events. The CTI client does this by establishing
a separate monitor for each device (Trunk, Trunk Group, or Agent Device) or call. The CTI client can
All Events service, however, the CTI client that has been granted Peripheral Monitor service must
specify for which devices and/or calls it wishes to receive events. The CTI client does this by establishing
a separate monitor for each device (Trunk, Trunk Group, or Agent Device) or call. The CTI client can
DialedNumber
(optional)
(optional)
The number dialed.
STRING
40
CallerEnteredDigits
(optional)
(optional)
The digits entered by the caller in
response to VRU prompting.
response to VRU prompting.
STRING
40
RouterCallKeyDay
Together with the RouterCallKey
CallID field forms the unique
64-bit key for locating this call’s
records in the Unified ICM.
CallID field forms the unique
64-bit key for locating this call’s
records in the Unified ICM.
UINT
4
RouterCallKeyCallID The call key created by Unified
ICM. Unified ICM resets this
counter at midnight.
counter at midnight.
UINT
4
RouterCallKey
SequenceNumber
SequenceNumber
Together with RouterCallKeyDay
and RouterCallKeyCallID fields
forms the TaskID
and RouterCallKeyCallID fields
forms the TaskID
UINT
4
CallVariable1
(optional)
(optional)
Call-related variable data.
STRING
41
…
…
…
…
CallVariable10
(optional)
(optional)
Call-related variable data.
STRING
41
NamedVariable
(optional)
(optional)
Call-related variable data that has
a variable name defined in the
Unified ICM. There may be an
arbitrary number of Named
Variable and NamedArray fields
in the message, subject to a
combined total limit of 2000
bytes. See
a variable name defined in the
Unified ICM. There may be an
arbitrary number of Named
Variable and NamedArray fields
in the message, subject to a
combined total limit of 2000
bytes. See
of this field.
NAMED
VAR
VAR
251
NamedArray
(optional)
(optional)
Call-related variable data that has
an array variable name defined in
the Unified ICM. There may be an
arbitrary number of Named
Variable and NamedArray fields
in the message, subject to a
combined total limit of 2000
bytes. See
an array variable name defined in
the Unified ICM. There may be an
arbitrary number of Named
Variable and NamedArray fields
in the message, subject to a
combined total limit of 2000
bytes. See
of this field.
NAMED
ARRAY
ARRAY
252
Maximum message size (including header):
3245
Table 5-27
CALL_TRANSLATION_ROUTE_EVENT Message Format