Cisco Cisco IP Contact Center Release 4.6.1

You can define the communications path from the system software (CMS Server) to the
application using the Application tab in the CMS Control tool (resides on the Administration
& Data Server in icm\bin directory). A similar user interface on the application side is used to
define the communications path from the application to the CMS Server.

Within the Application tab, the Application Connections table lists the current application
connections, where you can add, edit, and delete application connections.

Note: The Application link and Unified ICM Administration & Data Server link must match
on the application side.

How to Configure CMS Server Connections

To configure CMS Server connections, follow these steps:

From the Start menu, select Run and enter 

 to access CMS

Control.

Select the Application tab.

Click Add. The Application Connection Details dialog displays.

Enter the application connection properties:

•

Administration & Data Server link. The Unified ICM RMI Driver connection end point
identity.

•

Administration & Data Server RMI Registry Port. The port number for the Unified ICM
Administration & Data Server RMI registry.

•

Application link. The application RMI Driver connection end point identity.

•

Application RMI registry port. The port number for the Application RMI registry.

•

Application host name. The computer address where the application interface client resides.
This name can be either an IP address or a name resolved by DNS or WINS.

Click OK twice. This restarts the Cms_Jserver on the Administration & Data Server or
Administration Client.

Note: When you click OK the second time to save your changes and close the CMS Control
window, a message box may appear that states:

“The CmsJServer process is about to be cycled. Click OK to proceed or Cancel to quit.”

Click OK to proceed.

Note: Refer to the application-specific instructions for specific field information. Refer to the
CMS Control tool's online help for specific information about the field descriptions.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)