Cisco Cisco IP Contact Center Release 4.6.1

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A fault tolerance strategy for the gateway, described below in the "

" table

Each request is sent to both sides of the gateway.

Duplicate Request

All requests are sent to only the A side of the gateway unless it fails. Side
B is used only if side A is not available.

Alternate Request

The application gateway is not duplexed.

None

Once you specify the configuration information, you can define the connection information for
the gateway, such as the network address of the port through which the system software
communicates with the application.

If your Central Controller is duplexed, you can define separate connection information for each
side of the Central Controller. This allows each side to communicate with a local copy of the
external application.

Note: For a remote Unified ICM, the address must be the same address specified for the ICRP
NIC on the targeted system. (You may use the hostname in place of the address.) This address
value must be followed by a colon, an instance or customer number (denoting which Unified
ICM to access on the remote system), another colon, and a letter indicating which side of the
NAM system prefers to use this connection. The preference letters are A (side A of the NAM
prefers this connection), B (side B of the NAM prefers this connection), N (neither side of the
NAM prefers this connection), or R (both sides of the NAM prefer this connection). For example,
the address might be 199.97.123.45:1:A.

How to Configure an Application Gateway

To configure an application gateway, follow these steps:

Within the Configuration Manager, select Tools > List Tools > Application Gateway List.
The Application Gateway List window appears.

To enable Add, click Retrieve.

Click Add. The Attributes property tab appears.

Complete the Attributes property tab.

Note: For additional information refer to the online Help.

Click Save to create the application gateway.

Next, configure the connection information for the application gateway.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)