Cisco Cisco IP Contact Center Release 4.6.1 Mode D'Emploi
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ICM WebView Online Help
Working with Reports
Troubleshooting
Troubleshooting
This section provides troubleshooting for:
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Viewing graphical reports and using the Job Scheduler
In order to view graphical reports and use the Job Scheduler in a Microsoft Internet
Explorer browser, all ActiveX Controls and plug-ins must be enabled in the
browser's Security Settings.
If the graphical reports are displaying incorrectly or the Job Scheduler is not
functioning correctly, you should check the Security settings and modify them if
necessary.
The following directions apply to Microsoft Internet Explorer 5.5 SP2.
To ensure that the Microsoft Internet Explorer Security settings are set
correctly
Step 1
Click Tools>Internet Options in the browser's menu. The Internet Options
window opens.
Step 2
Click the Security tab.
Step 3
Click Local Intranet.
Step 4
Click Custom Level in the Security level for this zone section. The Security Settings
window opens.
Step 5
In the Activex Controls and Plugins section, ensure that the Enable radio button is
selected for the following options:
• Download signed ActiveX Controls.
• Initialize and script ActiveX Controls not marked as safe.
• Run ActiveX Controls and Plugins.
• Script ActiveX Controls marked safe for scripting.
Step 6
Click OK to apply the settings and close the Security Settings window. If a dialog
box opens, asking "Are you sure you want to change the security settings for this
zone', click Yes.
Step 7
Click OK to close the Internet Options dialog box. The Job Scheduler and graphical
reports now function correctly.