Cisco Cisco IPCC Web Option Mode D'Emploi
Appendix A Creating Sample Report Templates
Sample Real-Time Template
A-6
Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
d.
To create the Where clause, click in the fields as follows:
•
for Column, select
Service.SkillTargetID
from the drop-down list
•
for Operator, select
in
from the drop-down list
•
for Value, right click, select Arguments. Then select and paste
:
:
list_of_persvc
Step 4
From the InfoMaker toolbar, click Return. This opens the Graph Report
Generator wizard.
Generator wizard.
Step 5
Select Layout as follows:
a.
At the first Graph Report Generator dialog box:
–
Click the drop-down arrow for Category and select
service_enterprisename.
–
Click the drop-down arrow for Value and select
service_real_time_callsofferedhalf
.
–
Click Next.
b.
At the Define Graph Style dialog box:
–
Enter Calls Offered in the Title field.
–
Select 3D Pie for the graph style.
–
Click Next.