Cisco Cisco IP Contact Center Release 4.6.1 Mode D'Emploi

WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

Agent by Peripheral Reports

2      IPCC Agent Report Templates

agtper22: Agent Peripheral Task Summary Daily Report

Subject

A table of all agents on the selected peripheral(s) showing 

each agent's task activity, gathered in day increments.

Note: This report displays the same data as the Agtper21 

report, except the data here is broken down by day instead 

of by half hour.

Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show the daily activity of all the agents connected to the 

selected peripheral(s) for the selected time period.

Applicable 

environment

IPCC and or ICM

Template type

Historical table

Sort order

By peripheral, then by media routing domain, agent's last 

name, first name, and date and time

Drilldowns available

No

Schema database 

tables

Agent

Agent_Skill_Group_Half_Hour

Person

Peripheral

Media_Routing_Domain

Skill_Group