Cisco Cisco IP Contact Center Release 4.6.1 Mode D'Emploi
Agent by Peripheral Reports
2 IPCC Agent Report Templates
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Data:
Peripheral
The enterprise name and ID number of the peripheral on which the agent is working.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Agent Name
The last and first name of the agent and the agent's ID (in parentheses) in the skill
group in which agent resides.
group in which agent resides.
Derived from: Person.LastName + "," + Person.FirstName + Agent.SkillTargetID
Beginng of Report
End of Report