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Cisco Cisco IP Contact Center Release 4.6.1 Mode D'Emploi

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IPCC Enterprise Skill Group Reports
5      IPCC Skill Group Report Templates
 
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 WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Data:
Enterprise Skill Group 
The enterprise skill group's enterprise name and ID. 
Derived from: Enterprise_Skill_Group.EnterpriseName  + 
Enterprise_Skill_Group.EnterpriseSkillGroupID
DateTime
The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and 
HH:MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime
Number of Full Time Equivalent (FTE) Agents Logon Total
The FTE value for the number of agents logged on to the system in the half hour 
interval.
Derived from: Skill_Group_Half_Hour.LoggedOnTimeToHalf / 1800
Number of Full Time Equivalent (FTE) Agents  Not Ready
The FTE value for the number of agents in the Not Ready state in the half hour interval.
Derived from: Skill_Group_Half_Hour.NotReadyTimeToHalf / 1800
Number of Full Time Equivalent (FTE) Agents  Not Active
The FTE value for the number of agents in the Not Active or Available state in the half 
hour interval.
Derived from: Skill_Group_Half_Hour.AvailTimeToHalf / 1800