Cisco Cisco IP Contact Center Release 4.6.1 Mode D'Emploi

IPCC Enterprise Skill Group Reports

5      IPCC Skill Group Report Templates

 WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

The enterprise skill group's enterprise name and ID. 

Derived from: Enterprise_Skill_Group.EnterpriseName and 
Enterprise_Skill_Group.EnterpriseSkillGroupID

Skill Group (no label)

The member skill group's enterprise name and ID.

Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID

Purpose

To show agent status in the selected enterprise skill group(s) for 
the selected time period

Applicable environment

IPCC and/or ICM

Template type

Historical bar graph

Default sort order

By enterprise skill group

Drilldowns available

No

Schema database table

Enterprise_Skill_Group
Skill_Group_Half_Hour