Cisco Cisco IPCC Web Option Mode D'Emploi
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 3 CallType Reports
IPCC Call Type Historical Reports
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, and
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Overflow Out is incremented when the one of the following occurs:
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The call type associated with the current call is changed through use of a Call Type or Requalify
node.
node.
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The call is redirected.
When a call is redirected, the PIM no longer can receive events for the call and has no way of
referencing or tracking the call.
referencing or tracking the call.
For example, the call might have been redirected to an unmonitored device and then returned to the
switch with a different call ID.
switch with a different call ID.
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The call is sent to a label using a label node. The call was not default-routed, and the label was not
a ring, busy, or announcement label.
a ring, busy, or announcement label.
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The call hit a release node.