Cisco Cisco IPCC Web Option Mode D'Emploi
C H A P T E R
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
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Peripheral and Peripheral Service Report
Templates
Templates
About Peripheral Reports
In an IPCC environment, there are two WebView reports in the Peripheral category:
•
•
periph01: Peripheral Real Time Report
Data
Enterprise Name
Enterprise name
Derived from: Peripheral.EnterpriseName
Derived from: Peripheral.EnterpriseName
Overview:
Subject
A table of the selected Peripheral(s) showing the current data
for switch status, task and agent status, and service levels (for
use with all peripheral types). Note that data is recorded only
when MRD is Cisco_Voice (1).
for switch status, task and agent status, and service levels (for
use with all peripheral types). Note that data is recorded only
when MRD is Cisco_Voice (1).
Purpose
To show current peripheral status.
Applicable
environment
environment
IPCC and/or ICM
Template type
Real-time table
Default sort order
By peripheral enterprise name and then by the date and time
Drilldowns available
Yes
Schema database
tables
tables
Peripheral
Peripheral_Real_Time