Cisco Cisco Agent Desktop 8.5 Guide De Montage
Cisco CAD Installation Guide 7.1
30
November 2006
Installing CAD Services
The CAD Services installation is run from the product CD.
NOTE: The server on which you install the CAD services must be a
member of a domain, not of a workgroup. If you change the domain
after the services are installed, or switch from workgroup to domain,
you must reinstall the services in order to avoid problems with partial
or no service when running the desktop applications.
member of a domain, not of a workgroup. If you change the domain
after the services are installed, or switch from workgroup to domain,
you must reinstall the services in order to avoid problems with partial
or no service when running the desktop applications.
NOTE: If you are installing secondary (“Side B”) CAD services, the
login account of each server on which CAD services are being
installed must have a password. If any one of the servers does not
have a password, replication setup will fail—the subscriber can not
connect to the publisher to configure the replication. If you have
already installed a CAD service on a Side B server without a
password, set a password for the login account and then run CAD
Configuration Setup again.
login account of each server on which CAD services are being
installed must have a password. If any one of the servers does not
have a password, replication setup will fail—the subscriber can not
connect to the publisher to configure the replication. If you have
already installed a CAD service on a Side B server without a
password, set a password for the login account and then run CAD
Configuration Setup again.
NOTE: You must install CAD Services as a local administrator. If you
install CAD Services as a domain administrator, Recording and
Statistics replication jobs will fail.
install CAD Services as a domain administrator, Recording and
Statistics replication jobs will fail.
To install the CAD services:
1. Navigate to the CD in My Computer or Windows Explorer and double-click
the file setup.exe to start the installation process (see
).
Figure 1.
Cisco Desktop Services - InstallShield Wizard Welcome window.
2. Click Next to display the Contact Center Language window (see