Cisco Cisco Agent Desktop 8.0 Mode D'Emploi

The Supervisor Desktop menu bar contains the following options:

Start Voice 
Monitor

Ctrl-A

Starts monitoring the selected agent.

Stop Voice 
Monitor

Ctrl-P

Stops monitoring the selected agent.

Voice Monitor 
Volume

none

Controls the volume when monitoring 
a call.

File

Change Password

Change your Supervisor Desktop 
password.

Exit

Close Supervisor Desktop.

View

User ID

Show the agent’s user ID in the Team 
View pane.

Ext.

Show the agent’s extension in the Team 
View pane.

Both UserID & Ext.

Show the agent’s user ID and extension 
in the Team View pane.

Recorded Files

Open the Supervisor Record Viewer.