Cisco Cisco Agent Desktop 8.0 Mode D'Emploi

The team view pane displays the supervisors, agents, and phone calls belonging 
to your team, which you select from the Team Selection List. Only agents who are 
currently logged in are visible.

Intervention

Start Voice Monitor

Start monitoring a selected agent 
(visible only when an agent is selected)

Stop Voice Monitor

Stop monitoring a selected agent 
(visible only when an agent is selected).

Barge-In

Barge in on an agent’s call (visible only 
when a call is selected).

Intercept

Intercept an agent’s call (visible only 
when a call is selected).

Call/Agent Start 
Recording

Start recording an agent (visible only 
when a call is selected).

Call/Agent Stop 
Recording

Stop recording an agent (visible only 
when a call is selected).

Reports

Agent Call Log

Display the Agent Call Log for the 
selected agent in the Data View pane.

Agent ACD State Log Display the Agent ACD State Log for 

the selected agent in the Data View 
pane.

Reports 
(cont.)

Agent Detail

Display the Agent Detail information for 
the selected agent in the Data View 
pane.

Team Reports

Open the Team Reports window.

Preferences

Set your preference of data to be 
displayed in the agent and team 
reports.

Help

Contents

Access the Help file.

About Supervisor 
Desktop

Display version and copyright 
information.